Inquiries come into NYSVMS though three key routes:
- Email - Staff@nysvms.org
- Phone
- Web form
They cover issues which include:
- Password reset
- CE certificates
- Regional support
- Questions that can be quickly answered - under 3 minutes
- More complex questions - often involving legal or regulatory issues, or CFA policy positions
How to direct inquiries
|
Email |
Phone |
Web form |
|
| Password reset |
Sara |
Sara |
Jen |
| CE certificates and related questions |
Sara |
Sara |
Redirect to Sara |
| Regional support |
Sara |
Sara |
Redirect to Sara |
| Quick answers - under 3 minutes |
Sara |
Sara |
Jen |
| More complex questions - often involving legal or regulatory issues, or CFA policy positions |
Forward to: Membersupport@nysvms.freshdesk.com |
Create form at: http://publicsupport.nysvms.org/support/home |
Jen |
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